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SUMMARY:Behind the Scenes: Introduction to the Art of Treatment Coordination- 20th November 25
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DESCRIPTION:Behind the Scenes: Introduction to the Art of Treatment CoordinationAdvanced Dentistry & Clinical Skills Centre9.30am-4.30pm - lunch will be provided.Presented by Aimee Donnelly, Business Growth Manager and Laura Wood, Regional Treatment Coordinator\n\nThis course covers the role of a Treatment Coordinator (TCO), effective communication techniques, understanding the patient journey, ethical value-based selling, and strategies to build lasting patient relationships—all aimed at enhancing the patient experience and supporting the dental team through practical tools and confident, compassionate communication.\n\nAims & Objectives\n\nUnderstand the role and responsibilities of a Treatment Coordinator within the dental team.\n\nDevelop effective communication skills using DISC profiling, mirroring, and de-escalation techniques.\n\nLearn to guide patients through a smooth, consistent, and personalised journey.\n\nGain confidence in value-based selling and discussing treatment plans ethically.\n\nBuild long-term patient relationships through ongoing care and meaningful communication\n\nGDC Development Outomes A, B,C,D\n\n6 hours CPD\n\n
DTSTART:20251120T093000Z
DTEND:20251120T170000Z
LOCATION:Advanced Dentistry & Clinical Skills Centre, First Floor, 31 South Methven Street, Perth, Perthshire PH1 5PE
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