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SUMMARY:Behind the Scenes: Introduction to the Art of Treatment Coordination- 20th November 25
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DESCRIPTION:Behind the Scenes: Introduction to the Art of Treatment CoordinationAdvanced Dentistry & Clinical Skills Centre9.30am-4.30pm - lunch will be provided.Presented by Aimee Donnelly, Business Growth Manager and Laura Wood, Regional Treatment Coordinator\n\nThis course covers the role of a Treatment Coordinator (TCO), effective communication techniques, understanding the patient journey, ethical value-based selling, and strategies to build lasting patient relationships—all aimed at enhancing the patient experience and supporting the dental team through practical tools and confident, compassionate communication.\n\nAims & Objectives\n\nUnderstand the role and responsibilities of a Treatment Coordinator within the dental team.\n\nDevelop effective communication skills using DISC profiling, mirroring, and de-escalation techniques.\n\nLearn to guide patients through a smooth, consistent, and personalised journey.\n\nGain confidence in value-based selling and discussing treatment plans ethically.\n\nBuild long-term patient relationships through ongoing care and meaningful communication\n\nGDC Development Outomes A, B,C,D\n\n6 hours CPD\n\nWho’s this course for?\n\nWhether you’re the friendly face at the front desk or the one keeping everything (and everyone!) running behind the scenes — this course is for you!\n\n✨ Receptionists who want to feel more confident chatting about treatments\n💬 Dental nurses ready to open up conversations and spark patient interest\n🤝 Treatment Coordinators and Patient Care Coordinators looking for a fresh boost or some new inspiration\n📋 Practice Managers who want to better support their team and enhance the patient experience\n\nIf you're part of the team that supports patients and helps guide them on their treatment journey, you’ll leave with tips, tools, and a confidence glow-up. Let’s make talking treatments feel natural, not nerve-wracking!\n\n
DTSTART:20251120T093000Z
DTEND:20251120T170000Z
LOCATION:Advanced Dentistry & Clinical Skills Centre, First Floor, 31 South Methven Street, Perth, Perthshire PH1 5PE
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