Behind the Scenes: Introduction to the Art of Treatment Coordination
Advanced Dentistry & Clinical Skills Centre
9.30am-4.30pm - lunch will be provided.
Presented by Aimee Donnelly, Business Growth Manager and Laura Wood, Regional Treatment Coordinator
This course covers the role of a Treatment Coordinator (TCO), effective communication techniques, understanding the patient journey, ethical value-based selling, and strategies to build lasting patient relationships—all aimed at enhancing the patient experience and supporting the dental team through practical tools and confident, compassionate communication.
Aims & Objectives
Understand the role and responsibilities of a Treatment Coordinator within the dental team.
Develop effective communication skills using DISC profiling, mirroring, and de-escalation techniques.
Learn to guide patients through a smooth, consistent, and personalised journey.
Gain confidence in value-based selling and discussing treatment plans ethically.
Build long-term patient relationships through ongoing care and meaningful communication
GDC Development Outomes A, B,C,D
6 hours CPD
Organised by: Lynn Sharp of Clyde Munro Dental Group
Phone Number: 07384549283
Prices
This event is FREE for those who are part of the Clyde Munro Dental Group. For external delegates please find a list of tickets for this event below.
Advance booking is available from 15 May 2025 until 31 July 2025.
Late booking is available from 31 July 2025 until 31 October 2025.
| Ticket |
Advance booking |
Late booking |
| External to Clyde Munro Dental |
£85.00 |
£95.00 |
Delegate Terms and Conditions
Payment must be made prior to a booking being accepted.
If cancellation is more than 8 weeks before course start date, full refund will be given. Cancellation within 8 weeks of the course start date will incur 50% course fee. Cancellation within 4 weeks of the course start date will incur 100% course fee.
Non-attendees will be charged the full tuition fee. If Clyde Munro cancels the programme, the participant will be reimbursed the full tuition amount. Prior to that an administration fee of £50 will be charged. Clyde Munro reserves the right to alter the programme if there are circumstances beyond its control.
Please note that official photographers and videographers may be present at select organised events including but not limited to conferences, meetings, study days and social events filming videos, lectures and taking photographs. By attending any event, visitors consent to such filming and photography and Clyde Munro is entitled to use all videos and photographs of visitors, for marketing and promotional purposes in all or any media, without compensation or liability. Should you wish to discuss this further or opt out please email us at courses@clydemunrodental.com